FAQ
Frequently asked questions
If your question isn't here, call +1 608 618 9037 or email info@eleventisglobal.com.
Do you make the furniture yourselves?
Yes. We design, mill, join, upholster, and finish in our own workshop in Locust, North Carolina, and ship directly from there.
How long will my order take?
In-stock pieces leave in 2–7 business days and arrive within 5–12 business days of that. Made-to-order pieces are built in 4–6 weeks before shipping.
Can I see a finish or fabric before ordering?
Yes. Email us the finishes you are considering and we will mail wood and fabric samples at no charge.
Is assembly included?
White-glove delivery includes in-room placement and assembly. Curbside and threshold deliveries arrive boxed; beds and tall cases need simple bolt-together assembly with the included hardware.
How do I pay?
Card payments are not yet connected on this site. Place your order and we will contact you by email to arrange payment. No card details are collected or stored here in the meantime.
How is sales tax calculated?
The tax shown at checkout is an estimate based on the destination state. The final amount is confirmed on your order confirmation before payment is arranged.
Can you build a custom size?
Often, yes. Send us your dimensions and the piece you are starting from and we will quote it.
What if a piece arrives damaged?
Note it on the delivery receipt, photograph it, and email us within 72 hours. We repair, replace, or refund at our cost, including freight both ways.
Do you sell to designers or trade buyers?
Yes. Email us with your business details and the project scope and we will send trade pricing and lead times.
Still unsure which piece fits your room? Send us your measurements and we will tell you honestly whether it will work.