Returns, refunds & cancellations

• Cancel any order at no cost before it enters production or ships — email us with your order reference.
• Made-to-order pieces already in production can be cancelled for a refund less a 15% work-in-progress fee.
• Once an order has shipped, it is handled as a return rather than a cancellation.

• Start a return within 30 days of delivery by emailing info@eleventisglobal.com with your order reference and photographs.
• Pieces must be unused, undamaged, and in their original packaging where possible.
• We arrange the return freight and deduct the actual return shipping cost from your refund; original outbound shipping is not refunded.
• We inspect returned pieces on arrival and issue the refund within 10 business days of inspection.

• Refunds are issued to the original payment method once a payment provider is connected to the store; before then we refund by the method used to collect payment.
• Sales tax collected on a returned item is refunded with it.
• Damaged or defective pieces are repaired, replaced, or refunded in full at our cost, including freight both ways.

• Custom dimensions, custom finishes, or customer-supplied fabric orders.
• Pieces damaged by use, moisture, pets, or attempted repair after delivery.
• Clearance or floor-model pieces sold as final sale, which is stated on the product page.

Nothing in this policy limits rights you may have under applicable U.S. federal or state consumer protection law, including rights relating to defective goods and accurate product descriptions.